Frequently asked questions

Why doesn't my product show up in Nasam?

Check in order:

1. Does the product exist on the marketplace itself? The platform syncs existing listings, it does not create them.
2. Does every option (size, color) have a unique SKU? A duplicate code between options drops the product from sync.
3. Has the first sync finished? It can take up to an hour after connecting.

Why isn't my inventory syncing?

1. Make sure the code matches exactly across channels: letters and spaces. And if the codes differ, unify the barcode.
2. Make sure the channel's status is «Active» on the sales channels page.
3. Remember that FBA, FBN, and the Jahez warehouse stock (what the marketplace ships for you) are read-only.
4. Check the sync status and failure reason on the product page.

Where is my new order?

Orders usually arrive within minutes. If one is delayed, make sure its product code exists among the same account's listings.

Need a hand?

The Nasam team is with you, whatever the question: WhatsApp +966 55 009 0039 or general@nasam.co. And we set up your marketplace accounts with you, step by step. The consultation is free.